Visual Learning Systems – ReturnsReturns Policy
Visual Learning Systems has taken care to provide you with the best value for the price. Each course consists of a number of modules that are available electronically, or installs from a CD-ROM diskette to your hard drive.
We expect that you will appreciate the value of each module. It's a small investment you make to get access to our expert Content Providers. When you purchase a Course you purchase:
- Access to the Content Provider's recorded expertise.
- Convenient links to relevant associated websites.
- Ability to print checklist that help you follow the steps in each module.
- Ability to print the Content Provider's text for hard copy reference.
You secure all of the above for less than $15 per module. (In the case of the CD option, the cost of the CD materials and shipping is extra.)
Possible Reasons for a Return or Refund Request
Visicon, Inc. reserves the right to refuse a Refund or accept a Return if requested after ten days (10) from the date of purchase.
Customer does not value the content - Course obtained electronically
- Customer must email return@visuallearningsystems.com within ten (10) days of purchase and request an RMA number. This number is used by Visicon to track and audit all refunds/returns. A refund or return will not be processed unless the customer secures a valid RMA number from Visicon, Inc.
- Visicon will email or fax an RMA Form to the customer.
- Customer prints and completes the RMA Request Form providing the Credit Card Number to be used for the Refund. (Visicon does not keep credit card numbers on file.)
- Customer faxes the completed and signed RMA form to Visicon, Inc.
- Visicon will review the request with the customer within two working days and may process the refund.
Customer does not value the content - Course obtained on CD-ROM
- 1. Customer must email return@visuallearningsystems.com within ten (10) days of purchase and request an RMA number. This number is used by Visicon to track and audit all refunds/returns. A refund or return will not be processed unless the customer secures a valid RMA number from Visicon Customer Service.
- Visicon will email or fax an RMA Form to the customer.
- Customer prints and completes the RMA Request Form providing the Credit Card Number to be used for the Refund. (Visicon does not keep credit card numbers on file.)
- Customer faxes the completed and signed RMA form to Visicon, Inc.
- Visicon will review the request with the customer within two working days.
- Visicon will provide the address to which the customer must ship the CD before Visicon processes the refund.
- On receipt of the returned CD, Visicon will process the refund in accordance with the details on the returned RMA form.
- VISICON WILL LEVY A 25% RESTOCKING FEE.
CD arrives damaged - SHIPPING PROBLEM
- Customer should determine if the outer packaging is damaged. This indicates that the product has been damaged during shipping. The shipper will be responsible for the cost of the replacement.
- Customer must email return@visuallearningsystems.com within ten (10) days of purchase and advise Visicon that the package arrived damaged. Visicon, Inc. will issue an RMA number. This number is used by Visicon to track and audit all refunds/returns. A refund or return will not be processed unless the customer secures a valid RMA number from Visicon Customer Service.
- Customer prints and completes the RMA Request Form providing the Credit Card Number to be used for the Refund. (Visicon does not keep credit card numbers on file.)
- Customer faxes the completed and signed RMA form to Visicon, Inc.
- Visicon will review the request with the customer within two working days and will contact the shipper to negotiate a replacement. The customer may be required to contact the shipper locally.
- On receipt of the returned CD, Visicon will ship a replacement CD.
CD will not copy to the hard drive - DUPLICATION PROBLEM
- If there is no problem with the outer packaging and the CD cannot be copied to the customer's hard drive, this indicates that the product has been damaged during duplication. The duplication company will be responsible for the cost of the replacement.
- Customer must email return@visuallearningsystems.com within ten (10) days of purchase and advise Visicon that the CD arrived damaged. Visicon, Inc. will issue an RMA number. This number is used by Visicon to track and audit all refunds/returns. A refund or return will not be processed unless the customer secures a valid RMA number from Visicon Customer Service.
- Customer prints and completes the RMA Request Form providing the Credit Card Number to be used for the refund. (Visicon does not keep credit card numbers on file.)
- Customer faxes the completed and signed RMA form to Visicon, Inc.
- Visicon will review the request with the customer within two working days and will contact the duplication company to negotiate a replacement. The customer may be required to contact the duplication company directly.
- Visicon will provide the address to which the customer must ship the CD before Visicon processes the refund. The CD must NOT be sent to Visicon's office address.
- On receipt of the returned CD, Visicon will process the refund in accordance with the details on the returned RMA form.
- On receipt of the returned CD, Visicon will ship a replacement CD.